Angie’s List Customer Reviews

Christine Carey

George is extremely courteous and the pricing is absolutely the best in the area. Avery and his crew installed 11 windows in just one day. They took down and re-hung all window treatments, so there was no prep on our end at all. We’ll definitely hire Masterpiece to complete the windows on our house.

Description of work:

We had half of our windows replaced by Masterpiece Windows, including one custom order window Masterpiece Windows Response:

Ingrid Taylor

Masterpiece did an amazing job with the installation of all my windows including replacing rotten wood trim and wrapping everything. The price is affordable and the windows are attractive, of great quality and easy to use. Everyone was punctual, reliable and professional. Prepare to be wowed- this is great company with a strong work ethic.

Description of work:

Masterpiece replaced 12 large windows in my two storey house in Durham, NC. They also replaced many other windows for me two years ago.

P Crowell

We had a fantastic experience with George and Avery. We had a Pella window in our upstairs bathroom that was giving us a lot of issues. It was poorly installed and was leaking. George came to our house and spent an hour giving the full demonstration of the Simonton windows that Masterpiece windows sells/installs. George is such a nice guy. He did not try to pressure us into buying more than we needed. He was straightforward with his pricing and his business practices seem solid and honest. Avery, the window installer, really seems to know his stuff, too! He put in our new window and he noticed that our other upstairs window didn’t have a drip cap (I think that’s the right word?!), so he put one on while he was here. He and his crew were fast and professional. The new window looks great (window and installation). It hasn’t rained since the install, but I no longer dread future rain showers!!! And I am thrilled to now have a go-to company for all of my future window and door needs. Thank you, George and Avery!!!

Tuyetanh Eichholz

After having 7 different quotes around the Triangle, my husband and I decided to go with Masterpiece Windows. What we have learned through this whole process is that the quality of window is equality as important as the installation. Masterpiece Windows carry Simonton brand which has a good reputation. Avery (installer) and his team’s craftsmanship in window installation was the main reason we chose Masterpiece Windows. George (owner) was very informative and patient with our family. The whole process went very smoothly and the windows were replaced within 2 weeks after signing the contract. We would highly recommend this company.

Description of work:

17 windows replaced and porch door frame capped

Ellen Thabet

It was amazing from start to finish. This was one of the best things we did to our home. We had 5 drafty windows that needed major replacing. George recommended a different window configuration to replace these old wood windows that were painted shut, had grids and were very drafty. The results were AMAZING! We love the huge open view to our backyard! The new windows open easily and no drafts! We shopped this with several window companies and are so glad we picked Masterpiece. George was the only one to suggest something that would enhance the breakfast nook and not just replace with the same look. Price was also less than the others.

ALSO, Avery is the man! He did an awesome job with the installation. I don’t know how he got it to look that good, but somehow it looks like the windows always belonged there. He is an artist! He takes his time and does it perfectly! Best experience ever and I can’t wait to get some more windows for other rooms in our home. You will not go wrong hiring George with Masterpiece and Avery the installer! Stop reading, call George, and order your windows!

Linda Tafel

We had Masterpiece replace windows on our 20 year old home. We had been looking into replacing the windows for quite a while but good quality windows were always more than our budget could afford. We met the owner, George, at a trade show and were immediately impressed with his dynamic personality. We made an appointment for him to come to our home to give us an estimate. He brought samples of Simonton windows so we could see the quality and we knew right away those were the windows we had been waiting to find. They also have a lifetime transferrable warranty which is a great benefit if we decide to downsize in the future. The best part is that George only charges a small amount above his cost for each window making them affordable for us.

The installer, Avery, came over and measured each window and it only took a few weeks for them to be ordered and installed. Avery and his crew did an outstanding job. He is a perfectionist and each window fits perfectly. They did an amazing clean-up job when they were finished. George recommended that the old casement window above my kitchen sink be replaced with a slider and I absolutely love it. It is so wonderful to have easy opening windows that don’t require a muscle man to open.

You won’t go wrong purchasing Simonton windows and working with George and his crew. I am pleased to give Masterpiece an A+ rating.

Don Ovens

The work went quickly. Avery and his crew kept everything clean as they went along. Answered all the question I had forgotten to ask George. George had a great presentation. We are happy with our purchase.

Scott Wipperman

Masterpiece windows was nothing short of excellent. The owner and only salesperson George is engaging, honest, fair and above all 100% focused on his customers. George took the time on Friday night to show us the features, quality and value of the Simonton windows (Made in the USA) which he sells. He fully explained his sales model and the options to buy 1 or as many windows as we wanted. He did not try and sell me or my wife on anything simply showing why the windows he sells were the best value and why there were certain features he was unwilling to sell the windows without even if it meant they cost a little more. Through all of this process I truly felt like George had our best interest at heart. Once we went through all the measurements and George fully detailed the cost for every window in our home we settled on a little more than half of our home’s windows (all of which needed replacing) that we could afford for this year.

Avery and his installation team were also nothing short of excellent. Avery works with a small crew of other experienced gentlemen. Unlike other businesses that send 1 person to your house to measure and review who has a lot of experience then during installation time a totally different crew shows up Avery is there every second of the job. Like George, Avery and his team were honest, professional and 100% customer satisfaction focused. They all arrived early on the day of installation, were friendly, worked hard and did impeccable work. They cleaned up after themselves as they went and installed every window perfectly. They even went so far as to install all the new blinds we purchased for us for free. I cannot say enough about what a pleasure Avery and his team were to have at the house and the work they did was second to none. On the second day of the installation work George came back to our house to review everything with us. Again he was so pleasant to have over it felt like a family member was visiting. George sat at our kitchen table with our 3 girls and drew special pictures for each of them (they were all excellent, he missed his calling as an artist) talking to them like they were his own grandchildren. I cannot recommend Masterpiece windows highly enough. My wife and I are thrilled with our new windows and in just a few short months have already noticed the difference in not only how much better our home looks but in how much better they are doing at insulating the house. Don’t let anyone else sell you windows until you have called George at Masterpiece Windows and invited him over to show you what honesty, integrity and great customer service really look like. I recommended them to my parents and they Became happy customers as well.

Kurt Merriweather

I contacted George to get a consult on replacing our old aluminum windows. George set up an appointment within several days, arrived early, and did a phenomenal presentation. This is where the story takes a turn.
After receiving a very competitive bid from George, our project was put on hold primarily because of some other renovation priorities.

Over the course of 1 1/2 years George helped us consider other window solution alternatives, brought out samples, provided design advice, and let me know that whenever we were ready to move forward to just give him a call. When we were ready to move forward with the windows, George returned again to make sure we were comfortable with the window accessories, and reviewed our paperwork and measurements that were taken a year and a half ago. The windows arrived in timely manner and our appointment was set-up as we were promised. The installers were amazing and did a fantastic job to say the least. To give you some context, we had a contractor tell us that we would have to rebuild every window in order to “make it work” in the framing. This rebuild would’ve cost us over $30,000!

Avery, miraculously installed our windows without rebuilding anything. I feel like we live in a new home already and we haven’t replace all our windows yet.

The beauty of working with Masterpiece Windows is that they truly care about their customers. it’s not just about a sale, unlike most window estimators that make their pitch. You never feel pressure to buy anything and that’s an important consideration when you’re choosing a window company. George and the entire Masterpiece Windows team do a top-notch job. There’s no doubt that they will be my go-to company for future window and door projects.

Cristin Galardi

We had an excellent experience with Masterpiece Windows from start to finish. We had 6 different companies come to our home for estimates. George by far was the most professional and respectful out of the batch. We did some research and determined that we wanted Simonton replacement windows for our home and those are the are the brand that Masterpiece sells. George came to our home in a timely fashion and gave the most professional educational presentation out of the competitors. There were no tricks, gimmick, or hard sale tactics involved, just a great price for an excellent product. The other reason we went with Masterpiece was because of the very seasoned installer that George works with. His installer is named Avery. Avery has over 30 years of experience installing windows.

Installation is one of the most vital parts so knowing we had an expert installer gave us piece of mind. This company is all about customer service. They strive to make sure the customer is completely satisfied. Both George and Avery were 100% driven to make us happy and it was such a pleasure to work with them both. They were always polite and respectful. I would recommend them highly to anyone looking for professional installment of excellent windows.

Anne Childress

I can’t begin to explain how wonderful Masterpiece Windows’ customer service, products, and installation are! George, the owner, came to our home and showed us how the Simonton windows are far and above more energy efficient, cost effective, and beautiful than any other windows on the market. He demonstrated very effectively how the windows repel heat and cold so much more than other windows. And he is such a pleasant and personable man to work with. The installation, under the auspices of Avery’s highly experienced crew, was a sight to behold. They were so careful not to damage or make messes in the interior or exterior of my home, and they did a beautiful job. Now, 2 years later, my windows and my front entrance door and sidelights are still gorgeous and our home is so much more energy efficient. If you need window or door replacement, you’d be doing yourself a disservice not to engage the services of Masterpiece Windows! Update: Just recently (09/2015), a work crew at my house damaged one of my window screens. George came to my home to retrieve the screen and take it to be repaired, at no cost! Now that’s customer service!

Jeremy Morris

What a wonderful experience. This company is top notch. We were able to get 28 replacement windows custom made for just under $13K. The installation was separate. Best price and quality around. George is very reliable and delivered the best service we could have asked for. The windows are just beautiful. Check out the before and after shots!

Timothy Reece

George was a pleasure to work with, clearly communicating throughout the process. Everything went as planned and in the time frames initially provided. Avery and his team did a fantastic job with the install, and went above and beyond with his attention to detail and doing things the right way. I highly recommend and will be doing more business with them in the future.
Description of work:

I needed a new patio door installed and was unhappy with the current setup in my house which was starting to rot. I researched and got several quotes and Masterpiece gave me the best price of any, and they were able give me the custom 9 foot sliding door that I wanted. The other guys wanted the same amount of money just to redo the same old setup.

Karen Bash

Excellent experience from the point of sale through the installation.

Bill Wilson

The project went smoothly from estimate through installation and cleanup. The windows provided were very high quality at a very reasonable price including installation. George, the owner, explained the features of the windows thoroughly and answered all my questions my satisfaction. He was courteous, flexible to my needs, available to me throughout the project and always punctual. Likewise Avery and his installation crew were punctual, courteous, skilled and cleaned up thoroughly after the job. It was a real pleasure working with Masterpiece. I would recommend them highly and would go with no other contractor should I decide to replace additional windows or doors. My hat’s off to Masterpiece

Lizzie Bailey

The professionalism, on time and customer service detail provided by George Sullivan, Avery & his crew were outstanding. I ended up having my entire house done (total of 39 windows) in addition to a customized window. A truly satisfied customer.

Description of work:

Replacement of multiple windows. Very pleased with Masterpiece Windows. Recommended by my sister who had several windows installed. I chose The Simonton Premier windows which are true quality

Ethel Eaton

Excellent professional service by George, Avery and the install team. I will need additional windows and Masterpiece will be the only company that I will contact.

Description of work:

I needed a huge window installed. I had four other companies come out for an estimate. George was by far the most personable and professional salesman. George is also the owner of Masterpiece. It was nice to know that the actual owner would make time to schedule an estimate. I did not feel pressured to make a decision, but I made a decision to have his company install the window on the day of his visit. I have not regretted my decision. The window was installed shortly before the originally scheduled time, with perfection, by the installer, Avery.

Delisa Rice

Very professional and very fair on prices. Good guidance on design and window specs. Installation was top notch. Follow up on satisfaction was detailed and professional.. Also finished a window started by a big box installer that was poor quality work. Highly recommend and will use them again when we do the total house.

Description of work:

Replaced old wood corner windows as part of Master Bath update.

Cathy Gabig

Great, George , the owner was very easy to work with and Avert the installer is a perfectionist.

Paige Gant

The measurement and installation went very smoothly and ahead of schedule. Avery and his crew were super fast and friendly. They got all of the windows installed in one day even though they’d thought it would take more than one day. They hauled off the old windows and it looked like no one had been here, but my house looked so much better! One window was supposed to have a film on it because it is in a shower and it came clear. As soon as the problem was discovered, they ordered a new piece of glass and will install it in about a week. They were able to put the new window in so all we have to do is change out the glass. I was very pleased that they were ready to fix this problem right away. I’d highly recommend Masterpiece Windows!

Description of work:

We had 14 windows replaced. George did a wonderful job explaining how the new windows would work and demonstrating the quality of the windows. He actually brought the “better” and “best” window options to the house. The costs were clearly explained.

Jeff Williams

Excellent. George was the perfect salesman and Avery and his crew were fantastic.

Description of work:

Replacement and window wrapping of 7 windows including a garden window

Robert Wilson

Avery, the installer, and George were both great to work with. The windows were replaced in about 4 hours and blinds rehung as they were with the original windows.

Description of work:

We had 9 original windows replaced with Masterpiece. Avery, the installer, and George were both great to work with. The windows were replaced in about 4 hours and blinds rehung as they were with the original windows.

John Norris

Masterpiece Windows is a boutique operation. If that suits your needs and inclinations, I recommend it without reservation.

‘Boutique’ doesn’t imply that Masterpiece only handles small jobs, because clearly they’re able to take on large and complex projects, including unusual configurations. And it doesn’t mean you’ll pay more: Prices are definitely competitive within the market, and the quality of service and workmanship exceeds what you’ll see from larger contractors. But like any good boutique, it focuses on customer service, and on quality over quantity.

Masterpiece carries Simonton windows, in the 5050 and 5500 model lines, with some preconfigured upgrades. You can save a little money on the 5050s, but I judge the 5500s to be a significant step up in quality, and aesthetically more pleasing. George Sullivan, Masterpiece’s main man, has done a good job of selecting a configuration that fits the local climate. If you’d like to comb through a long list of window lines and individualized features, maybe look elsewhere. For most people, the simplicity of choosing windows with Masterpiece is a bonus.

(George is also a heck of a salesman, and a really entertaining guy to talk to. Even if you don’t buy, you’ll enjoy his pitch, and the conversation in general.)

The main limitation in working with Masterpiece is scheduling installation. George depends on his installer Avery, who only schedules jobs on weekends. Depending on your project, you may have to wait a few weeks for installation, although you’ll have your date well in advance. In our case, Avery showed up at the crack of 8:30 on a Sunday morning, along with his brothers Bob and Tiny, and completed the installation around 2:30 that afternoon. Workmanship, retrimming the windows, and cleanup were all top-notch.

Over 20 years, we’ve replaced windows on several occasions in two different houses, and this project was the most trouble-free I’ve seen.
Description of work:
Replaced four double-hung windows, and one three-pane picture window with two sliding panes and a center fixed pane. All windows that were replaced had exterior aluminum wrapping, which was removed and then replaced with new material after window installation.

Del Huntsinger

I went very well. I ordered my windows the 14th of April and Mr. Avery came and installed them on May 7th. The did a great job and completed the job in one day. The windows are top notch, it is so great to have double hung windows.
Description of work:
Installed new double hung replacement windows

Bud Hommell

We purchased our door from Masterpiece Windows of Cary, NC. We met the owner George Sullivan while he was installing windows on a neighbors house. When the job he was doing was done we went to look at it and we liked it and we liked George Sullivan of Masterpiece Windows. Wincore builds a beautiful door and George gave us grate service and price. His installers are out of this world with quality workmanship. We were very happy with the whole operation from start to finish. We would let him work for any member of our family and know they will get exactly what they pay for and more.

Description of work:

We recently purchased a new fiberglass oak door with sidelites and transom on top. It is a Windcore door and we were very impressed when it arrived.

Irma Rodon

It went very smoothly. After we decided which windows we were going to replace, we gave him a deposit, he ordered the windows and when the windows came in, he scheduled the install. Avery and his partner did an excellent job installing the windows. While installing the windows, Avery noticed some wood rot and replaced the wood rot with PVC prior to the installation of the window(s). Excellent work! Description of work:

George came out to our house and gave us a demonstration of the Simonton windows. He took measurements and went over the options, warranty and gave us an estimate on the spot.

Molly McDermott

Masterpiece Window is one of the most professional companies I have ever dealt with. George Sullivan, owner, is the consummate professional, as is his installer, Avery, and his assistant. At every turn, these gentlemen were exemplary! Always on time, always as considerate of my home, property, furniture and possessions! Avery is a master craftsman! His measurements of my window were “spot-on”. Watching him slide the window in place was like watching Prince Charming slide the glass slipper on Cinderella’s foot – a PERFECT fit! When he finished, Avery meticulously cleaned up! I would hire them again in a heartbeat and only wish there was a higher rating than “A” to recommend them.

Carrie Anne Meier

I wanted to write a quick update about the windows we recently replaced with Masterpiece Windows. Just two weeks after signing the contract with them, we now have several new windows installed and ready to go! George, the owner and salesman, came out and showed us the Simonton windows that he offers. He was very professional and took great care to be punctual. During his presentation, he took time to answer all of our questions, and ultimately worked with us to purchase through a special that was running on Angie’s list to help increase our savings. He gave us suggestions on ways we could lower the cost without compromising on the finished product (for example, only putting grids on the windows that face the front of the house). He explained exactly when we could expect the windows to be ordered, and let us know right up front that he would call to schedule the installation once the windows had been manufactured and delivered.

Fast forward 10 days. George called to schedule the installation, and his installer, Avery, just so happened to have an opening the following weekend at 8am. Avery called me that morning, and asked if it would be ok if they were a little later. That was the weekend we’d had a significant amount of ice and snow and some of his crew were coming a little further in the weather. He offered to send a member of his crew out ahead of the others if I had somewhere to be. The total delay was merely 30 minutes, and given the weather, that was impressive in an of itself.

Avery and crew were very professional and considerate. They laid down tarps to protect our floors from the ice and snow, removed pictures hanging on the walls to avoid accidentally bumping them, moved furniture out of the way, and removed blinds and window treatments. One of the other things that impressed me was that given how cold it was that day, they were kind enough to only work on one or two windows at a time, so as not to have my heater running unnecessarily. When they were finished, Avery walked me through how to operate the new window features, made sure all of the furniture that they’d moved was placed back where it belonged, and all window treatments and blinds were installed and operational. He and his crew vacuumed their way out of my house, making sure that anywhere they were was cleaned and ready to go when they left.

We are very pleased with the windows, George, and Avery, and would gladly recommend them to friends & neighbors.

Richard Marshall

13 windows were replaced. It was so refreshing to hire a company that shows up as scheduled and does quality work. George takes the time to explain the various window features, is very receptive to any questions, and doesn’t employ high pressure sales tactics. The installation crew was courteous, professional and clearly take pride in their work. They did not leave until I was satisfied and pleased with the job. I highly recommend Masterpiece Windows.

Leah Shugars

Words cannot express the gratitude and appreciation I have for George (Owner) and Avery (installer) of Masterpiece windows. The experience we had working with them was one of ease and professionalism. We had recently purchased a large home that was 20 years old with almost all orginal wood windows that were in extremely bad shape. Most windows could not even be opened. We were aware of this situation prior to our negotiations to purchase the home. We had to find someone very quickly to come in assess the situation and give us a quote on what needed to be replaced so we could negotiate the costs into our offer. George was quick to respond, coming out the same day and returned a professional assesment of the window conditions and quote to replace with in 24 hours. We did get several quotes, but the level of service, attention to detail and understanding of our situation we received from Masterpiece made them a clear winner. When it came to installation Avery and his team were punctual, clean and finished the job on time. The finished product is stunning and we couldn’t be happier. Thank you to George and Avery for a job well done!

Description of work:

Masterpiece Windows completed almost a total window replacement on a new home purchase. 40+ original wood windows were replaced with the Simonton Vinyl Window. It was a very large job completed on a 3 story property.

Kailash Rathi

George is a master salesman – smooth, honest, direct and to the point. We were impressed by his demo and no pressure sales pitch – letting us know what was best for us without putting his business first. He kept us up to date with the timelines for the project once we signed the contract. Then George pulled another ace up his sleeve – Master Craftsman Avery and Crew. Avery is BEST in window business and he made sure it was a perfect job. Avery is really top of his game when it comes to window install making sure every minute detail is taken care of and not missed. I highly recommend George and his crew for you next Window project.

Description of work:

Replace and install 3 windows with wrapping on one of the window

Linda Powers

George Sullivan came within a day or two of my first contacting his company, and he gave a killer presentation. I learned more about windows than I ever thought I wanted to know. And he made it interesting. His product is clearly a superior one, the price was fair and I placed my order right then and there. A few days later, George called to explain that the casement window I originally ordered might not be ideal. He explained the difference, including that the change would save me about $100. Excellent. About two weeks later, the windows were delivered, and the next day they were installed by Avery and a helper. Clearly they have done this more than once. The work was fast, professional and friendly.

I could not be happier with the service or the windows. The first thing I noticed is that the house is a little quieter. The house is on a corner, and the noise is quite a bit less. These windows are also energy efficient. I’m already seeing a difference with the cycling on and off of my AC. I expect good things with my next bill.
I will absolutely recommend George Sullivan and his company to other people.
Description of work:
Replaced 3 sliding windows, replaced 3 double-hung windows with one plate-glass window, and replaced one double-hung window with a casement window.

Andrew McQuiston

George showed up and did an extensive review of our window needs including measuring all of our windows and doing a price estimate. The windows he sold were on Consumer Reports as a Best Buy so we were confident in the brand of windows. When George came to do the contract the carpenter measured all our windows independently. The installers were exactly on time and all our windows look great. We have a large job and will be replacing our windows in phases and will continue to use this company.

Description of work:

The provider replaced 10 windows in our house moving from wooden to vinyl.

Janet Lee

Our sidelight window had a crop of mushrooms growing on the bottom of it, which were getting larger with every rain storm. Plus, the bottom of the door had never been properly sealed by the builder. After a pretty sizable home renovation, we wanted to try a business other than a big box store to replace the front door and two sidelight windows.
George was certain he could beat the other estimates cost-wise, which he definitely did by about 20%. We were also delighted to not have to deal with a four-hour window for the measurements and installation. George was understanding about our scheduling issues and arrived promptly when we did settle on a time.

George is pleasant to work with, and his workers were quiet, clean and efficient. They didn’t leave a mess for me to clean, which I really appreciate. The only downside was that George didn’t have a photo of the door I was getting. I believe this is because my order was very standard issue. But it turned out fine. The door and windows were steel and fiberglass, a better choice than the builder’s original wood window frames for the wet, rainy climate here. The front door and side light windows from Masterpiece are sturdy, waterproof, properly sealed and mushroom-free! It was a pleasure working with George and his installers. I would definitely recommend them.

Jennifer Hensley

We did our research and knew we wanted Simonton replacement windows for our home. Got an estimate a big box retailer and then decided to try to find someone else who sold and installed Simonton locally for another quote. Found Masterpiece Windows on Angie’s List and George responded immediately and met us within a few days. We were very familiar with Simonton, but George had even more information to share with this. Not only did we get a savings of about 40% from the big box guys, we felt much more confident with George’s ability to handle all the custom sized windows we were replacing and his overall installation team who were prepared to handle any problems they may incur with rotten wood on our exterior sills (no surprises here, the window sills and frame were fine).

George had a portfolio of photos with similar trapezoid, pentagon, casement, and slider windows he had installed and that helped us understand what replacement windows would look like in our home. We had planned to replace 3 double hung windows with the same, but George suggested casement and fixed windows on the back of our home to maximize our beautiful views. We had not thought of this and we could not have been happier once they were installed.
The main reason we were replacing windows was to try to reduce the amount of heat coming through our older windows that faced west and got afternoon sun all day. What a difference new windows made! You can’t feel any heat standing in front of the windows with full afternoon summer sun! The odd shaped trapezoid and pentagon windows are 6 feet tall and fit perfectly. Avery and his team were efficient, professional, and left our home as clean as when they arrived. There were NO surprises! George and his team did exactly what they promised and we will use them again for the windows on the rest of our home when we are ready to replace.

Description of work:

Installed a series of casement and slider windows as well as 5 custom made trapezoid and pentagon shaped windows that were 6 feet tall.

Lisa Leonard

Our experience with George Sullivan (the sales representative) and Avery (the installer) and his crew was excellent: the lowest price, excellent products, beautiful installation in a difficult house, and quick completion. Less than three weeks after we signed the contract, the project was complete. The actual installation took only two days. We met with four replacement window companies: Window World, Aluminum Company of NC, My Guys Remodeling, and Masterpiece. We received price proposals from each. Masterpiece’s price proposal was $1,200 below Window World and at least $4,000 below the other two companies. And they furnished a superior window.

I am an architect, practicing for almost 30 years, and I have learned a lot about windows. And I am very picky. Masterpiece represents Simonton Windows, that are manufactured in Virginia; a great product. And as I noted above, the craftsmanship of the installers was excellent. Three of the four men were older than I am; real craftsman, and they were picky too. I did not need to worry about cutting corners or expeditious solutions. They did it right.

It’s just nice to be able to write a glowing review about a job well done. I deal with design and construction every day, and these guys are special.

Description of work:

Masterpiece replaced 11 windows and a sliding glass patio door.

William Pinkstaff

Our experience with George Sullivan (owner and sales representative) and Avery (the lead installer) and his crew was excellent: the lowest price, excellent products, outstanding installation work, and quick completion. Two weeks after we signed the contract, the project was complete. The actual installation took only two days. I reviewed many window companies and in the end met with two replacement window companies: Champion and Masterpiece. We received price proposals from each. Masterpiece’s price proposal was $1,200 below both have a superior window. George did a spectacular job presenting the windows features, helping me with comparative analysis and was very forth coming with even the pros of his competitors products. I felt genuine interest in us as a customer and did not feel pressured in any way. In the end both companies presented well and both offer superior products and I had to chose someone to move forward with but I am totally satisfied with Masterpiece.
I am particularly picky and was very happy with my choice although I suspect Champion would have met my expectations too. Masterpiece represents Simonton Windows, that are manufactured in Virginia; a great product. Craftsmanship of the product is excellent. The installation team was superb 3 of the 4 man team are older gentlemen, experienced craftsman, and very thorough. I did not need to worry about cutting corners or expeditious solutions. They did it right!
A job well done! I deal with sales teams and contactors on a regular basis, and these guys are the dream team.
One last note and the reason for the delay in processing my feedback. I finally received a clean months bill for electricity and could see a 15% or better improvement in electricity consumption. This was fairly represented by George and a validation of him and his companies credibility.
Thank you George, Avery and crew you are all Masters of your trade in my mind!

Mary Armstrong

Very professional George the owner was very engaging, knew his products well and did not try to oversell me. Avery and his brother did the installation. They were very efficient and left no mess!

Description of work:

Replaced triple window in kitchen

Kenneth Tate

It was a terrific experience, start to finish. George is a true professional in every sense of the word. He is thorough, punctual, and customer focused. The entire process is very transparent and things happened exactly as he described. His installers are equally thorough and professional. The materials arrived on schedule, the installation crew arrived on the date and time they said they would and the install proceeded exactly according to plan. I get the impression that Avery, the lead installer, is a master craftsman. He oversees the quality of the installation closely and he made a few decisions on our job (without me having to ask) that resulted in a beautiful finished result! The did an excellent job cleaning up and putting everything back exactly as it was when they arrived. This is not a group of cheap laborers that might change all the time. Rather this is a well-seasoned group that works well together! Masterpiece uses Simonton windows. I did my research and can tell you that you can find cheaper windows…and more expensive ones too. But the total combination of window quality (great warranty too) and great install experience, Masterpiece was hands down, the right choice! Highly recommend!

Description of work:

Full home window replacement (25 windows), including addition of two picture windows to replace double hungs to take advantage of golf course views

Janet Henke

Our old windows were very drafty and many wouldn’t open any longer. We consulted with three window replacement companies for estimates. Masterpiece Windows’ quote was in the middle. One company was very pushy and wanted me to sign right then and there. George from Masterpiece was not pushy at all. He came to the house with a demo window and showed us how it was very energy efficient. He was very professional and emailed me a detailed quote the next day. He broke down all the pricing so I could see exactly what I was getting. The windows came in very quickly only 2 weeks. I did have to pay 50% ahead of time which most companies don’t require. A crew of 6 came on a Saturday and Sunday. They finished on Monday with two men. All the windows look great and operate smoothly. The brand is Simonton reflections 5500, which seem to be good windows according to some web searches I did. I think the most important thing is the installation. If any window isn’t installed right you will have problems with them. We had a huge wind and rain storm after the installation and I didn’t see any leaks and none of my screens blew off. We also had Masterpiece install aluminum wrapping on our exterior window trim. The aluminum looks really good and hopefully will prevent the sills from rotting out, plus when I have the house painted again I won’t have to pay more for all the trim to be painted. I did have the house power washed before the window installation to remove all the mildew and dirt from the window sills. Before choosing Masterpiece we visited a house they had just completed and a house a competitor had just completed. The aluminum wrapping job by Masterpiece was superior to the other company. I think it’s important to go see the windows installed and look at the wrapping job before committing to buy windows. I am very pleased with my windows and am looking forward to sitting next to a window and not have cold air blowing on me!

Description of work:

Replaced 32 double hung windows in our home.

Paul Heroy

George was great to deal with in getting the initial quote and then deciding on the details. His installation guys, Avery & Gil, did their work very professionally, efficiently and clean. George came back over on a late Saturday afternoon as soon as they were done, to do an inspection and make sure everything went well. No issues and everyone was a pleasure to deal with.

Description of work:

8 new Simonton windows installed; 4 model 5500 (2 w/grids, 2 without), 4 model 5050.

Adam Bakowski

The entire process was very smooth. I will admit I felt skeptical through most of the decision phase when looking at various companies. Rarely has a company impressed me from the beginning sales pitch through the final execution. Masterpiece did that! After the initial sales pitch I was skeptical that the company was as good as they said they were. Too many things seemed too good to be true so I researched them and couldn’t find a bad thing. The owner, George Sullivan, spent almost 3 hours with me which was longer than I planned, but gave me more comfort he was the real deal. He was overly passionate about his company, his work staff and the quality of the Simonton Windows. I asked as many tough questions that I could think of and got good honest answers for each. I took several more weeks after the first meeting to decide on a company, but chose Masterpiece in the end. The passion and honesty, the fair price, good research results, great windows and the recommendation (George provided me upon my request) of two home owners who used Masterpiece in previous years made my decision much easier.

It was several more weeks after signing the contract that we had the work done. The crew only does installs on the weekend which was different, but again made me feel more comfortable with them. I did not have to take off work to supervise the job which was nice. They arrived early on a Saturday and worked until 6pm. About 2/3’s of the job was done the first day. The crew leader, Avery, was everything George touted him to be. It was obvious his crew respected him and they made sure they all did excellent work. They were courteous and respectful of our home and the impact they had for the 2 day job. They actually seemed genuinely happy to be working which was good to see. They were quick and efficient and from what I watched they seemed to make sure the install was flawless. On Sunday they finished in about 5 hours. I was very impressed with their work. I did ask that they go back on some of the windows that I noticed had little holes in the caulking, but they willingly re-caulked any windows with this issue. My only suggestion to the owner was that I would have appreciated a final walk through with the crew leader to inspect each window and the door to make sure I was totally satisfied. I did this on my own and found everything acceptable.

Some things I was specifically impressed with was:

  1. George’s way of expecting and providing perfectionism. George’s passion for the product.
  2. Avery was an excellent crew leader who was engaged in the whole job. His crew was also great.
  3. The quality of the product and the lifetime warranty.
  4. The 5 year Masterpiece warranty on the workmanship.
  5. The availability and quickness of install.
  6. The price that I found fair for the quality of the product and after the job for the workmanship the crew provided.

We have been enjoying our windows for almost 2 months now. They are really great windows that we are taking full advantage of with the nice weather days. The ease of opening and cleaning these windows is wonderful. We also have noticed some difference in the noise reduction of the windows. We live near RDU airport and the planes fly over us. The noise reduction is nice and we hope to see some money savings in the efficiency of the windows soon. Many thanks to Masterpiece for a flawless process! As a homeowner who was spending a lot on this job I am grateful that there are companies out there who know how to treat their customers.

Description of work:

Installed 22 new Simonton Windows and a new back door with internal blinds. They also rehung our old blinds when finished. I also had them replace some rotted wood above my front door as an additional contracted small job.

Ms Royals

We met with about four window replacement companies and were impressed with George’s knowledge. The price was a little higher than everyone else but my husband had studied the Simonton window on the web and felt they were the best quality of all the windows we looked at. Once we signed the contract on October 11th, the windows were ordered on October 12th. The guys showed up on October 19th to deliver them and start prepping for their work. They arrived exactly at 8am as promised on October 20th. There were 5 men who each worked non stop. They were very respectful of our home, our dog and us coming and going. I never thought they would finish in 2 days but they were finished before 3pm on October 21st. Most of the other companies said it would be 4-6 weeks for the work to be done. They cleaned up everything inside and out. The only thing we had to do was put our blinds and curtains back up and they offered to do that for us. I didn’t even replace many of the blinds because the windows look so nice I didn’t want to cover them up. The first time I went to open the window to let the breeze in I almost cried. It as so easy compared to what I used to go through with my 32 year old wood windows. Thank you Masterpiece.

Description of work:

Masterpiece replaced 26 windows in our house with Simonton windows. They wrapped all the windows on the outside with metal to prevent wood rot.

Mike Cain

From our first meeting with George, we were pleased with the product he presented to us. He answered all of our questions in complete detail. After much research and meeting with a previous customer, we decided to move forward with the project. The installers, Avery, Gil and Tiny, did excellent work. They arrived on time as promised and completed the entire job as estimated. They were very thorough and addressed the smallest of details. The overall experience went great and all men involved with the project were professional and respectful. We have recommended this company to our friends with complete confidence.

Description of work:

Windows replaced in home.

Andrew Spaltenstein

.I found Masterpiece on the web and triaged on Angie’s list. Set up an appointment with George who happily came by on Labor day to demo his Simonton windows. Great job – very enthusiastic, truly believes in his product. Knows his stuff. I ended up getting bids from 3 different Simonton installers (all the same products so I could compare properly). Masterpiece was in the middle, probably about 10% above the lowest bid. However, George’s enthusiasm, together with his his description of the installation process sealed the deal for me. Windows were ordered and installed by his regular crew (of top notch workers!) on a single Saturday. Fantastic job from A to Z. The crew is professional, detail oriented, friendly, efficient and did a great cleanup job to boot! George stopped by to check the work (and collect the rest of the money) that same Saturday.

Excellent experience – highly recommended!

Description of work:

Replaced 10 windows, 10 pairs of shutters and a patio doo

Jonathan Rollman

The sales process was much easier than what we experienced with other companies. George was straightforward with his pricing and flexible with the terms of the contract. Communication with George and the installer was great, and both were punctual when we met. Installation went smoothly and we are happy with the quality of the work.

Michelle Potchak

Service went very well. Ordered windows and got them installed in about 5 weeks. 50% deposit and 50% upon completion. Job went very well, and new windows look amazing. We changed out from standard single hung in our sunroom to a large picture window on the back wall, and sliders on the side walls. They look absolutely amazing. George was a lot of fun to work with, and Avery his installer did a great job. Unfortunately, forgot to get before photos, but the after’s are fantastic. We will be using George and Avery to finish up the rest of our windows as we get the funds.

Ashley Dale

I had gotten several quotes, all within $500-600 of each other, so the choice came down to the knowledge of the salesperson. I had used one company in the past on another house, and even though they were going to give me a $2,000 discount for repeat business, I went with Masterpiece instead. The previous company came out, looked at the windows from the outside, made a couple of measurements then left. George from Masterpiece measured every window and noted the drastic drop of the window frame due to manual crank mechanisms. He had his installer, Avery, come out and look as well. I felt they both took the time to give an accurate scope of the work needed and the price reflected that. The windows came in about 4 weeks and Avery called to schedule the install. He was polite and on time. He did an AMAZING job of removing the old stuff and adding new trim and sills where needed. They cleaned everything up when they left, and they cleaned it well. I am super thankful I chose Masterpiece!! I am certain the other companies would have run into issues with those cranks without inspecting them first.

Erika White

Overall, the whole process was a very smooth and we’re very pleased with the results. We had all the windows in our house replaced (qty 11) as well as our existing french door replaced w a sliding glassdoor. Our house was built in the early 80s and what was there was part of the original construction, so they were in need of replacing! We reached out to four different vendors and did quite a bit of research before we finally decided to go with Masterpiece Windows. George was great and came out to house and answered our many, many questions. He was very responsive and even worked w us over email, which helped me out a lot. There was plenty of communication through the whole process, even through installation. All of the new downstairs windows and the sliding door are shatter resistant glass, which is apparently an usual request, but Masterpiece handled it no problem. Their overall price was quite a bit cheaper than the other companies who gave us pricing; one company came out but never replied back w a quote and the other company couldn’t provide the shatter resistant glass. We scheduled the installation a few weeks in advance (mostly for our timing limitations) and Avery, the foreman, had come out prior to installation to walk the area and take final measurements for the window order. The install team arrived when they said they would on the installation day. They knocked out changing all 11 windows and the one door over a 2-day weekend; they ran a bit late on Sunday so the install ate into the clean up time and policing up little debris, but for as much as they got done and for the fact that it was dark during clean up, it was totally fine. The siding looks exactly like it did prior to installation, which is what we were concerned about! The windows have been installed for over a month and we haven’t had any issues – they look great, they move smoothly, and (most importantly) nothing is leaking! Right after the installation, there was a cold snap with the snow and the temps into the single digits and the windows have been impressive. Standing with my face literally an inch from the glass I couldn’t feel any cold until I actually touched the glass and there was no draft or temperature differential around the edges or anything. If I had it to do over again, I wouldn’t do anything differently. Thanks so much!

Heather Cramer

AMAAAAAAZING!!!!! Quotes for both windows and installation were done quickly. All work was done in less than 2 days – entire house including 2 big picture windows. Have wanted to do this for years, but didn’t think I could afford it – Masterpiece was not only top quality, but also affordable for a single retiree! Every detail was attended to and then some… I am simply over the moon with the new life that has been breathed into my dear old 1956 home. My face hurts from smiling!!!

Pat Upton

Wow! George sells a great product and Avery and his crew installs them expertly! When we moved into our home 25 years ago, the replacement windows had already been done by another company. Over the years, the windows have lost their seals, panes have cracked and some of the windows no longer stayed up. It was past time to replace the replacements. We called three companies who offer replacement windows. George from Masterpiece Windows was the only one who brought visual aids! He is quite proud of the product he sells and they are great. The price was good and comparable to the estimates given by the other companies. Our windows arrived in good time and Avery and crew installed them quickly. One window arrived broken and was installed. A replacement sash was immediately ordered and will be here next week! The windows look great and they were wrapped beautifully! Much better than the original replacements! I love our new windows and the experience was great!

Debbie Overmann

We are so happy with the outcome of our new windows and wrapped trim from Masterpiece Windows. We had used another company a few years ago for a handful of windows, and while we were pleased with the windows themselves, the installation was a nightmare. They were not level and had gaps and were not wrapped properly. They came back out and re-installed them to be more level, but it still was a very slapshod job. When we were finally ready to do the rest of the window replacement that our house badly needed I read many, many reviews and finally decided upon Masterpiece Windows and my only regret is we didn’t find them to begin with. George is excellent at getting you set up with what you want and need and showing you the quality of the windows they provide. They are one of the few companies that provide windows made in the USA and the quality of these windows is unbelievable. And amazingly, George can provide the high quality and keep the price comparable to what the mediocre, middle of the road companies charge. When it comes to the install, Avery and his team are fast, efficient and professional. My husband was in construction for about 10 years and is very, very picky when it comes to finish work. He was so impressed with the skill Avery used to bend the aluminum trim to wrap the windows, he just could not believe the speed and skill that Avery possesses. Thank you George and Avery and team for a beautiful job at a very reasonable price!

Russell Nichols

George was a very good salesman who arrived on time & also explained all the features of the windows so we could make an informed decision for our home. He also took the time to measure all the windows & price them so we know the cost for our future replacements. Avery & his crew installed the (6) windows we needed done now. They replaced the rotted wood trim & wrapped it so we would never have an issue in the future. They did an excellent job!

Greg Goss

This was a great service! The installers were consummate professionals: had years of experience, were punctual and efficient, and did fantastic work! I’d recommend using Masterpiece Windows for any window or door project! They arrived on time and the whole process from arrival to departure took about five hours. We’ve already started planning on using them to replace a sliding glass door and are as happy as we can be with the service provided! Thank you!

Mark Koivuniemi

Quality windows excellent service and installation from George and Avery

Frank Lee

George, the sales representative for Simonton Windows, is very easy to work with. He is very responsive and knows what he is talking about when it comes to windows. I only had one bathroom window replaced but I cannot tell George treated me any different than his other customers who have 10+ windows replaced. There was a misunderstanding between installer and me in regard to the quote. George is willing to sacrifice his own profit to achieve customer satisfaction.

His installer team (Avery & et al) is very professional and did a very good job. My old window was a site-built window, which required extra effort to tear out and replace. But at the end of the day I am thrilled with shining new window! I really appreciate Avery took the time to clean my home or the job site very thoroughly!

Description of work:

Replaced a 48×48 picture window
George gave us an estimate, ordered the door and sent a team to replace out front door and two sidelight windows.

Mark Groves

They did great work. They were fast and efficient. My only quasi complaint is that I am still waiting on the rebate coupons but supposedly they are working on that. I would absolutely use them again.